| 13 Lovett Rd. Oxford, MA 01540 Phone: (508)987-2927 Fax: (508)987-9756 |
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| Frequently Asked Questions |
Boarding:
Q: When my pet is boarded is he in a pen with other pets?
A: No. All animals have their own individual runs. They are never in direct contact with other dogs unless
you request group playtime. However, if you own two or more dogs they can stay together.
Q: Do I need to bring my pets food, toys, and bedding?
A: You can if you like. We supply bedding for every pet. All the bedding is changed at least once a day.
We have plenty of toys and bones for them to play with. We serve Bil-Jac food. Bil-jac is a high quality
Chicken food that is very easily digested. We are more than happy to accommodate any special diet, just
bring it with you. *Please note that if you do bring in your own toys or bedding, you may not get them back or
they may be damaged when they are returned. We use bleach on all laundry.*
Q: Why do you charge by the day and not by the night?
A: Very simply, we are with your pet all day feeding, cleaning, exercising, medicating, and whatever other
attention you pet needs or desires. At night we let them sleep.
Q: Is there anyone at the kennel at night?
A: Yes, the owner lives on-site and is there in case of emergencies. There is also 24 hour video and fire
monitoring. Both manager also live within 10 minutes of the resort if extra help is needed in an emergency.
Q: How often does my dog get let out?
A: During the warmer months the larger breeds are let out at 7:30 am and are allowed to roam from their
inside kennel to their outside kennel all day until 9:00 pm. During the winter they are let out 5 times a
day (plus any extra play packages you may add). The last time the dogs are let out is 9:00 pm. The
smaller breeds have heated indoor/outdoor kennels and they are able to roam in and out all day and
night.
Q: I have a short nosed breed that can't stand the hot weather. Do you have air conditioning?
A: Yes. The small dog runs are all kept air conditioned. The larger runs downstairs are cooled using large
fans. Playtime is also done when the play area is shaded to help keep everyone cool. The whole kennel
is heated in the winter (yes, that includes the "cold kennel").
Q: Do I need an appointment to tour the kennel?
A: No. You may stop by whenever it is convenient for you during regular business hours.
Q: Do I need a reservation to board my pet?
A: Yes. We have many clients and we try to accommodate everyone, however, reservations are needed to
ensure that we have space for your pet. This is especially true during school and summer vacations,
and if you want your dog to stay in the cold kennel.
Q: What is the cold kennel? Is it always cold?
A: The cold kennel got its name from the original owner, Bill Trainor. He was a professional handler. He
wanted a place to keep heavy coated dogs such as huskies where they could stay in a cooler
environment than the other dogs. Nowadays, the cold kennel is warm in the winter and cool in the
summer. It is our most popular boarding area because the run area is so large.
Grooming:
Q: How many groomers do you have on staff?
A: Two.
Lynn Boucher is owner of the resort. She is also an award winning, nationally certified master
groomer. Lynn has been grooming since 1974. She also has final say on every pets appearance before
they leave.
Chrissy Chausse came to us from another facility and has proven to be a great asset to our grooming
department.
Q: What is the difference between a certified groomer and a non-certified groomer?
A: Groomers in the state of Massachusetts do not have to be licensed, nor do they have anyone regulating
their business. A certified master groomer has taken it upon themselves to better understand the
breeds and their grooming needs. They are tested by the National Dog Groomers Association of
America on breed standards, pet health, animal behavior, and animal safety. These tests are both
written and performed on specific breeds. This ensures the NDGAA that the groomer is proficient in all
breeds.
Q: Why does my pet have to stay all day?
A: We like to take in all of our grooms for the day between 8 and 8:30am. This allows the groomer to do all
pre-bath work, bathe and dry the pets, then finish them one by one. To have appointments set up like a
beauty salon would mean that fewer animals could be done in a day. That would raise prices. We do
try to make exceptions for elder pets and pets with seizure disorders.
Q: My cat can be nasty. Do you ever use tranquilizers?
A: Never! Most cats, if given the right environment, will calm down and let you groom them. If they are
extremely fractious, we will advise you to take them to your own vet to be anesthetized and groomed
there.
Q: Does my dog have to have a 'show dog' haircut?
A: No. We will groom your dog to your specifications. Being a master groomer, Lynn knows how to modify
any haircut to suit your needs. As long as it doesn't harm your pet, Lynn will do as you ask.
Q: When my pet is boarded is he in a pen with other pets?
A: No. All animals have their own individual runs. They are never in direct contact with other dogs unless
you request group playtime. However, if you own two or more dogs they can stay together.
Q: Do I need to bring my pets food, toys, and bedding?
A: You can if you like. We supply bedding for every pet. All the bedding is changed at least once a day.
We have plenty of toys and bones for them to play with. We serve Bil-Jac food. Bil-jac is a high quality
Chicken food that is very easily digested. We are more than happy to accommodate any special diet, just
bring it with you. *Please note that if you do bring in your own toys or bedding, you may not get them back or
they may be damaged when they are returned. We use bleach on all laundry.*
Q: Why do you charge by the day and not by the night?
A: Very simply, we are with your pet all day feeding, cleaning, exercising, medicating, and whatever other
attention you pet needs or desires. At night we let them sleep.
Q: Is there anyone at the kennel at night?
A: Yes, the owner lives on-site and is there in case of emergencies. There is also 24 hour video and fire
monitoring. Both manager also live within 10 minutes of the resort if extra help is needed in an emergency.
Q: How often does my dog get let out?
A: During the warmer months the larger breeds are let out at 7:30 am and are allowed to roam from their
inside kennel to their outside kennel all day until 9:00 pm. During the winter they are let out 5 times a
day (plus any extra play packages you may add). The last time the dogs are let out is 9:00 pm. The
smaller breeds have heated indoor/outdoor kennels and they are able to roam in and out all day and
night.
Q: I have a short nosed breed that can't stand the hot weather. Do you have air conditioning?
A: Yes. The small dog runs are all kept air conditioned. The larger runs downstairs are cooled using large
fans. Playtime is also done when the play area is shaded to help keep everyone cool. The whole kennel
is heated in the winter (yes, that includes the "cold kennel").
Q: Do I need an appointment to tour the kennel?
A: No. You may stop by whenever it is convenient for you during regular business hours.
Q: Do I need a reservation to board my pet?
A: Yes. We have many clients and we try to accommodate everyone, however, reservations are needed to
ensure that we have space for your pet. This is especially true during school and summer vacations,
and if you want your dog to stay in the cold kennel.
Q: What is the cold kennel? Is it always cold?
A: The cold kennel got its name from the original owner, Bill Trainor. He was a professional handler. He
wanted a place to keep heavy coated dogs such as huskies where they could stay in a cooler
environment than the other dogs. Nowadays, the cold kennel is warm in the winter and cool in the
summer. It is our most popular boarding area because the run area is so large.
Grooming:
Q: How many groomers do you have on staff?
A: Two.
Lynn Boucher is owner of the resort. She is also an award winning, nationally certified master
groomer. Lynn has been grooming since 1974. She also has final say on every pets appearance before
they leave.
Chrissy Chausse came to us from another facility and has proven to be a great asset to our grooming
department.
Q: What is the difference between a certified groomer and a non-certified groomer?
A: Groomers in the state of Massachusetts do not have to be licensed, nor do they have anyone regulating
their business. A certified master groomer has taken it upon themselves to better understand the
breeds and their grooming needs. They are tested by the National Dog Groomers Association of
America on breed standards, pet health, animal behavior, and animal safety. These tests are both
written and performed on specific breeds. This ensures the NDGAA that the groomer is proficient in all
breeds.
Q: Why does my pet have to stay all day?
A: We like to take in all of our grooms for the day between 8 and 8:30am. This allows the groomer to do all
pre-bath work, bathe and dry the pets, then finish them one by one. To have appointments set up like a
beauty salon would mean that fewer animals could be done in a day. That would raise prices. We do
try to make exceptions for elder pets and pets with seizure disorders.
Q: My cat can be nasty. Do you ever use tranquilizers?
A: Never! Most cats, if given the right environment, will calm down and let you groom them. If they are
extremely fractious, we will advise you to take them to your own vet to be anesthetized and groomed
there.
Q: Does my dog have to have a 'show dog' haircut?
A: No. We will groom your dog to your specifications. Being a master groomer, Lynn knows how to modify
any haircut to suit your needs. As long as it doesn't harm your pet, Lynn will do as you ask.